Refund Policy

General

If you are unhappy with your order and/or purchase, please notify us immediately (within 24 hours of pick-up or delivery) of your concern. We will give you a replacement or credit for the amount returned for use toward a future purchase. 

All returns are subject to manager approval.

To start a return, you can contact us at annie@annieschocolates.com . If your return is accepted, we will determine the best method to refund you at that time.  

You can always contact us for any return question at annie@annieschocolates.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to call or email us immediately, and once your return is accepted, make a separate purchase for the new item.

Credit Refunds
If approved, you’ll be automatically credited with a gift card to use online.